Customer Service Policy


Our commitment to you

We are committed to providing thoughtful, reliable service at every step of your experience. From placing an order to receiving your essentials, our goal is to make each interaction clear, respectful, and easy.

Customer support

Our customer support team is available to assist with order-related inquiries, product information, and general assistance.
We aim to respond to all messages as promptly as possible and provide clear, helpful guidance.

For support inquiries, please contact:
press@touchlandusmalls.com

Order assistance

We’re happy to help with questions regarding order status, tracking information, address updates, or delivery concerns.
Once an order has been processed or shipped, changes may be limited, but we will do our best to assist when possible.

Product information

We strive to present accurate and detailed product information across our site.
If you need additional details or clarification about any product, our team is available to help ensure you feel confident in your purchase.

Returns and refunds support

Our customer service team is available to guide you through the return and refund process when needed.
We aim to make this experience as smooth and transparent as possible, in line with our return and refund guidelines.

Communication standards

We value respectful and constructive communication.
All customer interactions are handled with care, professionalism, and attention to detail to ensure a positive experience.

Continuous improvement

Customer feedback is important to us and helps shape how we improve our products and services.
We take all feedback seriously and use it to refine our offerings and support experience.

Staying connected

We believe good service builds trust over time.
Whether you’re reaching out with a simple question or need assistance with an order, we’re here to help.

For all customer service inquiries, please contact:
press@touchlandusmalls.com