Refund Policy
Returns made simple
We want every purchase to feel easy and reassuring. If something doesn’t work out, our return and refund process is designed to be clear, fair, and straightforward.
Return eligibility
Items may be returned within 60 days of delivery.
To be eligible for a return, products must be unused, in their original condition, and in the original packaging.
Items that show signs of use, damage, or alteration may not be eligible for a refund.
How to start a return
To initiate a return, please contact our support team with your order details.
Once your return request is approved, you will receive instructions on how to send your item back.
Returns sent without prior approval may not be accepted.
Refund processing
Once your return is received and inspected, your refund will be processed within 5–10 business days.
Refunds are issued to the original payment method used at checkout.
Please note that it may take additional time for your financial institution to reflect the refund in your account.
Shipping costs
All original orders are shipped free of charge.
Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.
Non-refundable items
Certain items may not be eligible for return due to hygiene or safety reasons.
These exclusions will be clearly indicated on the product page when applicable.
Damaged or incorrect items
If you receive an item that is damaged or incorrect, please contact us promptly with your order number and clear photos of the issue.
We will review the situation and work with you to provide an appropriate resolution.
Currency and refunds
All refunds are processed in USD, using the original payment method.
Contact us
For return requests or refund-related inquiries, please contact:
press@touchlandusmalls.com
We’re here to help make the process as smooth as possible.
- Choosing a selection results in a full page refresh.
