Shipping Policy


Simple, straightforward shipping

We aim to make shipping as easy and stress-free as possible. Every order is handled with care and prepared promptly, so your essentials can reach you smoothly and reliably.

Order processing

All orders are processed within 1–3 business days.
Once your order is prepared and shipped, you will receive a confirmation email with tracking information as soon as it becomes available.

Orders are not shipped or delivered on weekends or holidays.

Delivery timeframe

After processing, delivery typically takes 6–12 business days.
Delivery times may vary slightly depending on destination and local carrier conditions, but we work closely with our shipping partners to ensure timely arrival.

Free shipping on all orders

We offer free shipping on all orders, with no minimum purchase required.
The price you see at checkout is the final price—no added shipping fees or hidden costs.

Tracking your order

Once your order ships, tracking details will be sent via email.
Please allow some time for tracking updates to appear, as carriers may take a short period to activate tracking information.

Shipping accuracy

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

Multiple items and separate shipments

In some cases, orders containing multiple items may be shipped separately to ensure faster delivery.
If this happens, you will receive tracking information for each shipment.

Questions or assistance

If you need help with your shipment or have questions about your order, our support team is here to assist you.

For inquiries, please contact:
press@touchlandusmalls.com